Frequently asked questions

What are you looking for?

When you have questions about your first invoice, this is the place to come.

Find out how to manage your account online, or get the My Compass smartphone app.

Questions about your invoicing and payment options.

Everything you need to know about your home line and calling options with Compass.

Everyone is accepted... everyone.  Find out how we do it.

Find out how unlimited broadband is different.

All you need to know about naked broadband.

Questions about the way wireless broadband and phone services work and how to get them.

Our top questions about your broadband connection.

Find out how to set up your email on your computer, smartphone or tablet.

What you need to know about ultra-fast broadband.

Make sure you get the data package to suit your needs.

Find out how to add extra services with Compass.

Here's what to do make sure your services move with you, when you're moving address.

Commonly asked questions by those on dial up connections.

What you need to know about VDSL broadband.

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