Frequently Asked Questions

The first place to look for instant answers to our most commonly asked questions.

 

 

Setting Up Your Email Client

Before you can send and receive email on your computer, you must set up your Compass Email account on your Email Client. Microsoft Windows comes with either Outlook or Outlook Express, but Compass Email works with all email clients.

Outlook Setup

     • Open the Tools menu
     • Click Account Settings
     • Click the New button, then click Next
     • Enter your full name, your Compass Email address and password, then click Next
     • Make sure the Internet Email option is selected, then click Next
     • Re-Enter your name and Compass Email address
     • Set the Account Type to POP3
     • Enter pop3.compassnet.co.nz in the Incoming Server field
     • Enter smtp.compassnet.co.nz in the Outgoing Server field
     • In the Username and Password field, enter your email address without @compassnet.co.nz, and your Compass Email password
     • Click Next, then Finish.

Outlook Express Setup

     • Open the Tools menu
     • Click Accounts
     • Click Add, then Mail
     • Enter your full name as the Display Name, then click Next
     • Enter your Compass Email address, then click Next
     • Select POP3 as the Incoming Mail server type
     • Type pop3.compassnet.co.nz in the Incoming Mail server field
     • Type smtp.compassnet.co.nz in the Outgoing Mail server field
     • In the Username and Password field, enter your email address without @compassnet.co.nz, and your Compass Email password
     • Click Next, then Finish.

 
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