About Compass • Do I have to dial any codes to use Compass? • Is Compass part of Telecom? • Where can I find Compass' terms and conditions? Compass’ rates • How can Compass offer such low rates? • How long do I need to stay with Compass to get the best rates? • Where can I find Compass' rates? • Compass' rates are very low, does this mean low quality? What’s involved in switching? • How do I sign up with Compass toll services? • Will my phone number change when I switch to Compass? Compass billing • Will Compass charge me for line rental? • Will Compass charge me for local calls? • Can I receive my bill by email? • Can I view my bill online? How about paying online? • What if I have a question or concern about my account? • How can I pay my bill? • What if I'm offered better rates by someone else? • How did these international calls get on my bill? About Compass Do I have to dial any codes to use Compass? There are 2 ways in which you can use Compass for your toll calls: 1) direct dial 2) coded access If you are a direct dial customer you simply pick up your phone and dial the number you wish to call. This and every call will be made using Compass and will be rated per the Compass rate plan you have selected. Our very best rates are reserved for our direct dial customers. If you are a coded access customer you must dial a 4 digit code, then the number you wish to call. This will direct your call through Compass and will give you access to Compass's Flexidial rates. If you forget to dial the code, your call will be handled by the company that charges you for line rental each month, at their advertised rates. The Compass codes are: National and national mobile calls: 0570 International calls: 0571 To make a coded access call, first dial the 4 digit code, followed by the area code without the leading zero, then the phone number. For example, to call a number in Wellington, dial 0570 4 123 4567 To make an international call, eg to Sydney, Australia dial 0571 61 2 1234 5678 Is Compass part of Telecom? No, Compass is not part of Telecom, TelstraClear or any other telecommunications company. Compass is a New Zealand owned company, based in Auckland. Where can I find Compass's terms and conditions? It's important that you read and understand our standard terms and conditions; you'll find these here. Compass’ rates How can Compass offer such low rates? We have a nationwide communications network and we keep our overheads low. We offer you rates as low as we can afford because we believe you have the right to pay less for using the telephone. Calling rates within New Zealand continue to fall and we're proud to be bringing you the benefits of competition. How long do I need to stay with Compass to get the best rates? We don't believe in locking you into contracts. Our rate plans are available to you whether you choose to stay for one year or ten. Of course, we want you to stay with us indefinitely, but we don't want to try to force you to do so. You keep us on our toes! Where can I find Compass's rates? We have a handy online rate finder for you to use, click here. Compass's rates are very low, does this mean low quality? No, our call quality is on a par with any other provider's. You just pay less for it. What’s involved in switching? How do I sign up with Compass's toll services? Call our Customer Care Team toll free on 0800 640 840 and sign up over the phone. Will my phone number change when I switch to Compass? Absolutely not. Your existing phone number will be transferred from your current provider to Compass. Compass billing Will Compass charge me for line rental? You can choose to switch your line rental to Compass to receive one easy bill each month. Will Compass charge me for local calls? Local calls are free but dialing an area code in front of what should be a local call makes it a national call - and we have to charge for those! So please double check that you leave out the area code when making local calls. This might include checking the recall function on your answer phone, any programmed speed dials and - if you have an internet connected computer - that the 'dial area code' check box is left empty in your dial up settings. Can I receive my bill by email? Definitely! Just fill out the form below and it shall be done. Your bill will be emailed in PDF format. Account name: Account number: Email: Can I view my bill online? How about paying online? Yes again. We've developed a very smart online viewing tool that lets you look up your latest calls, personalise your call descriptions with the names of the people you have called, view 12 previous bills, see your account balance and pay securely online using your credit card. For more information on this service, click here. What if I have a question or concern about my account? Please give us a call toll free on 0800 640 840. We will address any problems that do arise, to the best of our ability. We'd like to hear from you if you have any concerns. How can I pay my bill? We have lots of options here, because we do like you to pay on time! 1. By automatic direct debit or credit card. You'll find authorisation forms for these options here, which you can print, sign and return to us. 2. By internet or phone banking with all major banks. 3. By posting your cheque to Compass Communications, Freepost, PO Box 99196, Newmarket, Auckland. 4. Over the counter at any Post Shop. What if I'm offered better rates by someone else? Give us a call on 0800 640 840. If we're not sharp enough, we want to know about it. We can't guarantee you that we'll always be the cheapest, but we'll do our level best to give you a great deal overall without locking you in and we'll always offer you a great deal. How did these international calls get on my bill? Please click here for comprehensive information on Internet diallers. Please feel free to contact us if you have a question we haven't answered. Call us toll free on 0800 640 840. Our Customer Care Team is available from 8am to 9pm every day of the year. Contact Us Legal Privacy Site Map